I called to make an appointment. It was for the next day. When I arrived, I told them my vehicle issue. I was given a detailed run down on what they would do and they would let me know before the work was done. They promptly called me back told me what was wrong with my vehicle and explained all the cost to me. I was never pressured or rushed into making the decision of getting the work done. I was pleasantly surprised that they provided a courtesy ride to and from, as needed, and I needed it. That took away a lot of the hassle of having to coordinate a ride back. They called me when my vehicle was completed, I was picked up via Integrity courtesy ride, then they verbally explained everything that was performed on my vehicle. The invoice was itemized and very easy to read. To top it all off, my car was also washed!! Integrity Auto Repair will now be my go to, vehicle repair shop. Thank you for the great service!